Contents

Access Controller manual

The end-user and installer manual for Access Controller, the cloud-managed door access-control system by 2plus1. Start with the introduction if the product is new to you, or jump straight to the chapter you need.

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1. 01Introduction and concepts
   A drop-in upgrade for existing door hardware · The building blocks · How the controller keeps working offline · What "cloud-managed" means here · Where things are in the panel
2. 02Getting started
   Signing in · The dashboard · Using the panel on a phone · Switching tenants (providers) · Branding · A sensible order for a new site
3. 03Doors
   Adding a door · Fail-safe or fail-secure · Held-open time and door pulse · Door open and close logging · Reader/relay mapping · Editing and deleting a door · Doors that are bookable rooms · The reception screen link
4. 04Alerts (Telegram)
   What is alerted · Part A: create the bot with @BotFather · Part B: get the chat ID · Privacy mode: why a bot in a group may see nothing · Part C: put it in the panel and test · Cooldown and what is logged · Troubleshooting
5. 05Controllers and hardware
   Supported boards · What connects to a controller · Default GPIO wiring · Flash and adopt: step by step · Adopting a controller into a tenant · Controller status and health · Over-the-air (OTA) updates · Re-pointing a controller to a new server · Hardware installation checklist
6. 06People and fobs
   Adding a person · The person page · Searching · Changing several people at once · The trash · Getting fob codes into the system · The Enrolment page · Importing from a legacy system · Check a fob · Active and inactive
7. 07Access levels and schedules
   Schedules · Access levels · Worked examples · What happens when you change something
8. 08Room bookings and the resident portal
   When to use a room · What a room door needs · Setting a room up · Publishing the resident portal · The resident's experience · Managing bookings from the panel · Settings reference: Bookings and portal · How bookings reach the door · Limits worth knowing
9. 09Phone access (dial release)
   Setting it up per person · Menu numbering · Phone enrolment · The shared API token (Settings) · Setting up MiRTA PBX (Asterisk AGI) · Other PBXs: the API · Security notes
10. 10Reception screen
    How it works · Setting up a screen · Door filter · Regenerating the link · What the screen shows for a denial
11. 11Log and reporting
    Reading the log · Filters · Event kinds · Imported history · Every reason code · Using the log
12. 12Users, roles and permissions
    The built-in roles · Creating a user · Resetting a password · Removing a user · Custom roles · What permissions do not cover
13. 13Settings reference
    Enrolment mode · Controller Wi-Fi · Controller type · Channel 1 wiring (pin map) · Channel 2 wiring - dual-door only · Panel & infrastructure (shared, super admin only) · Bookings and portal · Site number (phone enrolment) · Alerts (Telegram) · Phone unlock (dial release) API (shared, super admin only) · Controller MQTT credentials (shared, super admin only) · Where each setting takes effect
14. 14Multi-tenant / provider guide
    The Tenants page · Switching in · Controllers and the pool · Per-tenant and shared settings · Isolation and what to tell customers · Commissioning checklist for a new customer
15. 15Security and privacy
    Transport · Accounts and sessions · Secrets held by the panel · Abuse protection on the phone API · Audit trail · Controllers · Data protection (UK GDPR / Data Protection Act) · Recommendations for operators
16. 16Installation and hosting
    What you get · Quick start (any platform) · Environment variables · Typical Linux layout (systemd) · Reverse proxy and certificates (Caddy) · Ports and firewall · Firmware images · Backups · Updates · Moving to a new server · Housekeeping queries (optional) · Windows and development use
17. 17Troubleshooting and FAQ
    A controller shows offline · A fob is denied · Problems after an import · The door does not release · Phone unlock says "not recognised" · Held-open and forced alerts keep appearing · Telegram test message fails · Door opened / closed does not appear in the log · The reception screen is blank or stuck · Lost admin password · A re-pointed controller never came back · An OTA update failed or the controller now boot-loops · The Flash & adopt page says it needs a secure page · The board will not flash · An ESP32-S3 hangs after provisioning · Times in the log are wrong · Phone enrolment does not arm · A booking does not open the door · A resident cannot sign in to the portal · Frequently asked questions
18. 18Glossary